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I had an unsuccessful payment and still want my delivery, can you process it for me?Updated 9 months ago

We're committed to ensuring a seamless experience for you, our valued customers. When it comes to payments, we want to keep you informed about the process. 

If, for any reason, your payment doesn't go through before the cutoff deadline, we'll promptly notify you via email. 

For our customers in regions with a cutoff the following day, here's your best option: update your payment details and, if available, select an alternative delivery day. We're continually enhancing our services, and this will be the most practical way for you to manage your deliveries in these situations. 

We understand that for customers with a single cutoff per region, this might require a little patience as you'll need to wait until the next cutoff. We're actively working on solutions to provide more flexibility in this regard, and we apologise for any inconvenience this may cause. 

Our primary goal is to make your MACROS experience as smooth as possible, and your satisfaction remains at the heart of everything we do.


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