MACROS logo
MACROS logo

All articles

Payments

What is your refund policy?

We value your business and want you to be completely satisfied with your purchase. However, please note that we do not provide refunds for change of mind. If you encounter any other issues with your order, please reach out to us, and we’ll review you

Do you send receipts?

If you need a receipt for your purchase, please email us at [email protected], and a member of our customer service team will be happy to assist you.

How can I access payment history?

To view your past transactions, simply sign in to your account. Once you're signed in, click on Order History from the panel on the right-hand side. You'll be able to see a list of your previous orders along with their details.

How do your payment schedules work?

Your region's payment schedule is tied to the weekly cut-off and delivery dates. As a weekly subscription service, payment for an upcoming order is typically processed 24 hours before your cutoff time. To find out when your cutoff is, simply log in t

I had an unsuccessful payment and still want my delivery, can you process it for me?

We’re dedicated to providing you with a seamless experience. To keep you informed about the payment process, here’s what to expect:. If your payment doesn’t go through before the cutoff deadline, we’ll promptly notify you via email with instructions

I need to update my payment information. How do I do this?

If you need to update your payment method for your subscription, just follow these steps:. We’ll then send an edit payment link to the email address associated with your subscription, allowing you to make the necessary changes.