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Payments

What is your refund policy?

We appreciate your business and we want you to be satisfied with your purchase. However, please note that we do not offer refunds for change of mind. If you have any other issues with your order, please contact us and we will review your case individ

Why do I have a $0.50 charge on my card?

When you use account credits to pay for an order, we will charge your card $0.50 for verification purposes. This is a standard procedure to ensure the security of your payment method. The $0.50 charge is not an additional fee and it will be refunded

Do you send receipts?

If you would like to receive a receipt for your purchase, please let us know and we will be happy to send it to you via email as soon as possible.

What are your forms of payment?

We are pleased to inform you that we accept VISA or Mastercard as payment methods. This allows you to enjoy the convenience and security of these trusted brands, as well as the benefits of their reward programs.

Is my payment information secure?

We use Stripe, a reputable third party payment company, to process our payment information. Stripe employs AES encryption to secure all card numbers on disk with AES-256. The keys for decryption are stored on separate machines for extra protection.

How can I access payment history?

To view your past transactions, you need to sign in to your account. Once you are signed in, you can find the Dashboard icon in the top right corner of the screen. Click on it and then Select Orders from the menu. You will see a list of your previous

How do your payment schedules work?

The payment schedule for your region is based on the weekly cut-off and delivery dates. Once you place your order and make the payment, we start the production cycle as soon as possible. The payment schedule helps the kitchen to order and prepare the

I had an unsuccessful payment and still want my delivery, can you process it for me?

We're committed to ensuring a seamless experience for you, our valued customers. When it comes to payments, we want to keep you informed about the process. If, for any reason, your payment doesn't go through before the cutoff deadline, we'll promptly

I need to update my payment information. How do I do this?

If you need to change the way you pay for your subscription, you can do so by following these steps: