MACROS

<p id="isPasted">We value your business and want you to be completely satisfied with your purchase. However, please note that we do not provide refunds for change of mind. If you encounter any other issues with your order, please reach out to <a href="https://help.macros.com.au/en-US" rel="noopener noreferrer" target="_blank">us</a>, and we&#x2019;ll review your case individually to find a fair solution.</p>

We value your business and want you to be completely satisfied with your purchase. However, please note that we do not provide refunds for change of mind. If you encounter any other issues with your order, please reach out to us, and we’ll review you

What is your refund policy?

Payments

What changes are being made to the meals?

Why have these changes been made?

Which meals are changing and when?

What is changing?

How will I be able to identify which meals of my meals contain new allergens?

What does this mean for my MACROS meal subscription?

What should I do if I have food allergies?

How are you informing customers about these changes?

What happens if I accidentally consume something I’m allergic to?

Can I return a meal if it contains something I can’t eat?

Will you still offer allergen-friendly meals?

How can I stay informed about future changes?

MACROS Meal Updates - FAQs

How To Cancel A Subscription?

How to reschedule an upcoming delivery?

How to Skip & Un Skip an Upcoming Order?

Swapping Meals for an Upcoming Order

Video Tutorials

How do I sign up to MACROS?

How does MACROS work?

Is MACROS a subscription?

Am I locked into a contract?

Can I choose my meals each week?

Getting Started

How do I unsubscribe from your mailing list?

I’d like to reactivate my subscription, how do I do this?

Help, I forgot my password!

How do I log into my dashboard?

Subscription Management

What is the Perform meal plan?

What is the Gain meal plan?

What is the Sculpt meal plan?

What is the Plant-Based meal plan?

What is the Balanced meal plan?

Can I order the same meals every week?

What is the Weight Loss meal plan?

Meal Plans

How frequently do you update your menu?

Do my meals arrive pre-portioned?

Where can I view the nutritional content for MACROS meals?

Your gluten-free soy sauce contains wheat, is it safe for coeliacs?

Do you have vegan and paleo options?

Is there any cooking involved?

Are MACROS meals freshly made?

Meal and Ingredients

Do you send receipts?

How can I access payment history?

How do your payment schedules work?

I had an unsuccessful payment and still want my delivery, can you process it for me?

I need to update my payment information. How do I do this?

What do I do with the packaging once I store my meals?

Are your meal containers microwave-safe?

How are my meals packed for delivery?

Where is my box packed?

Packaging

Can I choose how often I receive my meals?

How much will delivery cost?

How can I skip a delivery?

What if I’m not home for my delivery?

How are my meals delivered?

How do I know if you deliver to my postcode?

How do I change my delivery address?

Do you deliver to PO Boxes?

Can I change my delivery time?

How can I track my order?

Deliveries

How long do MACROS meals stay fresh for?

How do I store my MACROS meals?

Storage

I used a promo code but I was still charged the full amount. What do I do?

How do I use my promo code?

Promotions and Credits

Can I get an invoice for NDIS?

Do you support NDIS participants?

NDIS

What is your refund policy?Updated 8 months ago