MACROS

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We use Stripe, a reputable third party payment company, to process our payment information. Stripe employs AES encryption to secure all card numbers on disk with AES-256. The keys for decryption are stored on separate machines for extra protection.

Is my payment information secure?

Payments

How To Cancel A Subscription?

Video Tutorials

How do I sign up to MACROS?

How does MACROS work?

Is MACROS a subscription?

Am I locked into a contract?

Can I choose my meals each week?

Getting Started

What do you mean by the Performance meal plan?

What do you mean by the Gain meal plan?

What do you mean by the Sculpt meal plan?

What do you mean by the Plant-Based meal plan?

What do you mean by the Balanced meal plan?

Can I order the same meals every week?

Meal Plans

How frequently do you update your menu?

Do my meals arrive pre-portioned?

I have allergies; do your meals accommodate this?

Where can I view the nutritional content for MACROS meals?

Your gluten-free soy sauce contains wheat, is it safe for coeliacs?

Do you have vegan and paleo options?

Is there any cooking involved?

Are MACROS meals freshly made?

Where do MACROS ingredients come from?

What do you mean by the Weight Loss meal plan?

Meal and Ingredients

What is your refund policy?

Why do I have a $0.50 charge on my card?

Do you send receipts?

What are your forms of payment?

How can I access payment history?

How do your payment schedules work?

I had an unsuccessful payment and still want my delivery, can you process it for me?

I need to update my payment information. How do I do this?

What do I do with the packaging once I store my meals?

Are your meal containers microwave-safe?

How are my meals packed for delivery?

Where is my box packed?

Packaging

How much will delivery cost?

How can I skip a delivery?

Why has my delivery day changed?

What if I’m not home for my delivery?

How are my meals delivered?

How do I know if you deliver to my postcode?

How do I change my delivery address?

Do you deliver to PO Boxes?

Do you offer pick-up options?

Can I change my delivery time?

How can I track my order?

Deliveries

How long do MACROS meals stay fresh for?

How do I store my MACROS meals?

Storage

How do I see credits on my account?

I used a promo code but I was still charged the full amount. What do I do?

How do I use my promo code?

I didn’t receive my referral credit; how do I redeem that?

Promotions and Credits

Can I get a quote for NDIS?

Do you support NDIS participants?

NDIS

How do I update my personal information?

How do I unsubscribe from your mailing list?

I’d like to reactivate my subscription, how do I do this?

Help, I forgot my password!

How do I log into my dashboard?

How do I pause my subscription?

Subscription Management

Is my payment information secure?Updated 9 months ago