If you need a detailed invoice to claim reimbursement from the NDIS, please email us at support@macros.com.au. We’ll provide it to you once your payment has been received.

If you need a detailed invoice to claim reimbursement from the NDIS, please email us at <a id="isPasted" rel="noopener">support@macros.com.au</a>. We&#x2019;ll provide it to you once your payment has been received.&#xA0;

Can I get an invoice for NDIS?

Yes, we’re happy to assist you with the payment and reimbursement process. Please note that you’ll need to pay for your meals online before they are delivered. You can do this directly on our website. If you require an invoice with a detailed cost br

Yes, we&#x2019;re happy to assist you with the payment and reimbursement process. Please note that you&#x2019;ll need to pay for your meals online before they are delivered. You can do this directly on our website. If you require an invoice with a detailed cost breakdown, you can request one by emailing us at <a rel="noopener">support@macros.com.au</a>.&#xA0;The invoice will include:<ul><li>Ingredient cost: 30% of the plan cost</li><li>Preparation cost: 70% of the plan cost</li><li>Delivery cost: A fixed amount based on your location</li></ul>You can then submit the invoice to your plan manager for reimbursement of the delivery and preparation costs. We hope this clarifies how our NDIS support works. If you have any questions, please don&#x2019;t hesitate to contact us.

Do you support NDIS participants?

MACROS

NDIS

How To Cancel A Subscription?

How to reschedule an upcoming delivery?

How to Skip & Un Skip an Upcoming Order?

Editing Meals for an Upcoming Order

Video Tutorials

How do I sign up to MACROS?

How does MACROS work?

Is MACROS a subscription?

Am I locked into a contract?

Can I choose my meals each week?

Getting Started

What is the Perform meal plan?

What is the Gain meal plan?

What is the Sculpt meal plan?

What is the Plant-Based meal plan?

What is the Balanced meal plan?

Can I order the same meals every week?

What is the Weight Loss meal plan?

Meal Plans

How frequently do you update your menu?

Do my meals arrive pre-portioned?

Where can I view the nutritional content for MACROS meals?

Your gluten-free soy sauce contains wheat, is it safe for coeliacs?

Do you have vegan and paleo options?

Is there any cooking involved?

Are MACROS meals freshly made?

Meal and Ingredients

What is your refund policy?

Do you send receipts?

How can I access payment history?

How do your payment schedules work?

I had an unsuccessful payment and still want my delivery, can you process it for me?

I need to update my payment information. How do I do this?

Payments

What do I do with the packaging once I store my meals?

Are your meal containers microwave-safe?

How are my meals packed for delivery?

Where is my box packed?

Packaging

How much will delivery cost?

How can I skip a delivery?

What if I’m not home for my delivery?

How are my meals delivered?

How do I know if you deliver to my postcode?

How do I change my delivery address?

Do you deliver to PO Boxes?

Can I change my delivery time?

How can I track my order?

Deliveries

How long do MACROS meals stay fresh for?

How do I store my MACROS meals?

Storage

I used a promo code but I was still charged the full amount. What do I do?

How do I use my promo code?

Promotions and Credits

How do I unsubscribe from your mailing list?

I’d like to reactivate my subscription, how do I do this?

Help, I forgot my password!

How do I log into my dashboard?

Subscription Management